Delete your account
Last updated: October 2026
This page explains how to delete your YesTrip account (web app and Android app by flexdienst) and the data that belongs to it – also without the app.
You sign in to YesTrip with your e-mail address. Your account holds your trips, travel profile, travel passport and the number of AI credits you used.
Delete in the app (immediately)
- Open YesTrip and tap Settings at the top right.
- Under Account & sharing, tap Delete account.
- Read what is deleted and what stays. If you like, tick Also delete all trips on this device.
- Type DELETE into the field and confirm with Delete account.
Your account is deleted on our server right away. You need to be signed in in the app.
Delete without the app (by e-mail)
Send an e-mail to contact@yestrip.app – please from the e-mail address of your account, subject "Delete account". That way we can check that the request comes from you. If you write from another address, we first send a confirmation request to the account address.
We delete your account within 30 days at the latest (usually within a few days) and confirm the deletion by e-mail.
What is deleted
- your account: e-mail address and display name
- all sign-ins (sessions) on all your devices and open sign-in codes
- your travel profile and passport, as far as they are stored in the account
- the copy of your trips in the account
- your membership in trips other people shared with you
- invite links you created
Trips you own and have shared with others are not deleted for your fellow travellers: they go to the next member (first someone who can edit, among them the one who joined first). The content of the trip then stays with these people. Trips only you had are deleted.
What stays
- Data on your device: your own trips, tickets, photos and chat stay on your device until you delete them there (in the app: tick "Also delete all trips on this device", or Settings → "Delete all data", or uninstall the app). Trips of friends are removed from the device when you delete the account.
- Backups: data disappears from server backups after 7 days at the latest, when the backups are overwritten. Backups run every night, each backup is deleted after 7 days.
- Feedback you sent from the app is not linked to your account and is deleted automatically after 12 months. If you gave your e-mail address with it and want it deleted earlier, write to us from that address.
- Anonymous usage numbers (only if you agreed) are not linked to your account and are deleted after 14 months (see the privacy policy).
- Data we must keep by law – currently none, because YesTrip takes no payments.
More in our privacy policy.
Contact
John Henry Herzel – YesTrip, c/o flexdienst – #20713, Kurt-Schumacher-Straße 74, 67663 Kaiserslautern – e-mail: contact@yestrip.app
